Privacy Policy

Effective date: 2025-11-21

1. Overview

This Privacy Policy explains how we collect, use, and protect personal information when you use the Text Data Reader service (the "Service"). It applies to users in the EU/UK, US, and CA.

2. Information We Collect

  • Account and Contact Information: e.g., name, email (when provided by you).
  • Usage Data: basic technical and service interaction data necessary to operate and secure the Service.
  • Support Communications: information you provide in emails or support requests.
  • Cookies: we use only essential cookies required for the Service to function. See our Cookie Policy.
  • Customer Content: files or data you submit for processing. You retain ownership; we process it only to provide the Service.

3. How We Use Information

  • Provide, maintain, and improve the Service.
  • Communicate with you about the Service and respond to inquiries.
  • Ensure security, prevent abuse, and enforce our Terms of Service and Acceptable Use Policy.
  • Comply with legal obligations.

4. Legal Bases (EU/UK GDPR)

We process personal data under the following legal bases: performance of a contract (providing the Service), legitimate interests (security, improvement), and consent where applicable.

5. California Disclosures (CPRA)

We do not sell or share personal information as defined by CPRA. You have rights to access, correct, and delete certain information, subject to exceptions.

6. Data Retention

We retain personal information only as long as necessary for the purposes described above or as required by law. Customer content is retained only as needed to provide the Service and then deleted or anonymized.

7. Security

We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

9. Your Rights

  • EU/UK: rights to access, rectify, erase, restrict, object, and data portability, and to lodge a complaint with a supervisory authority.
  • CA: rights to know, access, correct, delete, and to be free from discrimination for exercising rights.

10. Children

The Service is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children.

11. Service Providers

We may engage third-party service providers to help operate the Service (e.g., hosting, support). They process information on our behalf under appropriate agreements.

12. Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated by reasonable means. Continued use of the Service after changes constitutes acceptance.

13. Contact

For privacy requests or questions, contact us at [Contact Email].

Terms Privacy Cookies Acceptable Use Accessibility Security
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